FAQ

Availability & Leasing

What makes Surrey Park different from other Ann Arbor apartments?

Surrey Park stands out for its private-entry homes, practical layouts, and peaceful, tree-lined setting that offers a more relaxed alternative to busier downtown apartment communities.

What floor plans are currently available?

Surrey Park offers studio, one-, and two-bedroom apartments in Ann Arbor, MI, with layouts designed to support a range of everyday living needs. Each floor plan focuses on functionality, storage, and ease of use. For current availability and pricing, please visit the Floor Plans page or contact our leasing team.

How do I schedule a tour?

You can schedule an in-person tour by visiting the Schedule a Tour page on our website, submitting a contact form, or calling our leasing office directly. Our team will help you find a convenient time to visit the community.

What is the application process?

After selecting your preferred apartment home, you can complete your application online by clicking the “Apply Now” option. You’ll submit an application fee, holding deposit, and required documentation. Applications are reviewed based on income, credit, and rental history.

How long does the approval process take?

Most applications are processed within 1–3 business days once all required documentation has been received.

What lease terms do you offer?

Surrey Park offers lease terms ranging from 6 to 12 months, depending on availability. Please contact our leasing office for current lease options.

Is there a waitlist if the floor plan I want is not available?

Yes. If your preferred layout is not currently available, you can join our waitlist by submitting an application along with a $10 application fee per person. Our team will notify you when a matching apartment becomes available.

Pricing & Fees

What is the monthly rent?

Monthly rent varies based on floor plan, apartment location, and availability. For the most accurate pricing, please visit the Floor Plans page or contact our leasing team directly.

Are utilities included in rent?

Utilities are not included in the monthly rent. Residents are responsible for electricity, water, sewer, trash, and optional services such as internet and cable.

What is the security deposit amount?

Security deposits vary based on screening results and typically range from $300 to one month’s rent. Please contact our leasing office for details specific to your application.

Are there any application or administrative fees?

A $10 refundable application fee is required per applicant. If your application is not approved, the application fee will be refunded.

Do you require renters insurance?

Yes, renters insurance is required for all residents, with a minimum liability coverage of $100,000. Please contact our leasing office for more information.

Pet Policies

Are pets allowed?

Yes! Surrey Park is a pet-friendly apartment community in Ann Arbor, MI.

Is there a pet fee, deposit, or monthly pet rent?

Up to 2 pets are allowed per apartment home, with a $150 non-refundable pet fee, $150 refundable deposit, and $25 monthly pet rent per pet.

Are there any breed or weight restrictions?

Breed restrictions apply, as well as a weight limit of 60 lbs. Please contact the leasing office for full details.

Do you have any pet-friendly amenities?

Yes. The community includes open outdoor spaces and walking areas that make it easy to enjoy time outside with your pet.

Apartment Features

What appliances are included?

Apartment homes include either stainless-steel or white appliance packages, featuring a refrigerator, oven/range, and other essential kitchen appliances, along with functional layouts designed for everyday use.

Is there in-unit laundry or on-site laundry facilities?

Select apartments include in-home washer and dryer setups, and the community also offers an on-site laundry facility for resident use.

Do the apartments have air conditioning and heating?

Yes, apartment homes include heating and cooling systems designed to maintain comfort throughout the year.

Do you offer furnished units?

Apartments are leased unfurnished, but our leasing team can connect you with third-party furnishing providers if needed.

Are there options for upgraded finishes?

Surrey Park offers a mix of finishes including white cabinetry, laminate countertops, under-cabinet lighting, and wood-style flooring or carpeting depending on the home.

Do apartments at Surrey Park have private entrances?

Yes. Each apartment features a private entryway, giving homes a more independent and residential feel compared to traditional apartment buildings.

What kind of storage options are available in each apartment?

Homes include multiple storage solutions such as entryway coat closets, spacious bedroom closets, built-in shelving, and attic storage to help keep your space organized.

Community Amenities

What amenities are available for residents?

Surrey Park offers a collection of outdoor and everyday conveniences, including a one-mile wooded walking trail, community garden, gazebo, picnic areas with charcoal grills, and on-site laundry. Residents also benefit from professional management, maintenance services, and an online resident portal.

Is parking available and are there any additional fees?

Complimentary surface lot parking is available for all residents and guests.

Are there outdoor spaces within the community?

Yes. Surrey Park offers several outdoor features including a wooded walking trail, community garden, gazebo, and picnic areas with grilling stations.

Location & Neighborhood

What public transportation options are nearby?

Surrey Park offers access to public transportation options in Ann Arbor, along with convenient proximity to I-94 for commuting throughout the region.

Are there shops, restaurants, or grocery stores within walking distance?

Nearby shopping, dining, and everyday essentials are located just a short drive from the community, making it easy to run errands or grab a meal without traveling far.

What schools are in the area?

Surrey Park is located within the Ann Arbor Public school district and is just a short drive to the University of Michigan campus. Please contact the leasing office for more information about nearby schools.

How far is the property from major employers or local attractions?

The community is located approximately two miles from downtown Ann Arbor and the University of Michigan, providing convenient access to campus, local employers, and entertainment venues within the city.

Is Surrey Park a good option for those who want to live near campus but not directly downtown?

Yes. Located just a short drive from the University of Michigan and downtown Ann Arbor, Surrey Park offers a quieter, more residential setting while still keeping campus and city destinations easily accessible.

Policies & Procedures

How do I pay rent?

Residents can pay rent through the online resident portal using ACH or major credit cards.

How do I submit a maintenance request?

Maintenance requests can be submitted through the online resident portal, and 24-hour emergency maintenance services are available when needed.

What is your policy for breaking a lease?

If you need to end your lease early, termination fees may apply. Please refer to your lease agreement or contact the leasing office for details.

What is your guest policy?

Guests are welcome; however, extended stays may require prior approval. Please contact the leasing office for more information.